The aim of this study was to gain insight into ways to improve the retention of beginning urban teachers. This study investigated the support structure and support culture of 11 urban primary schools. This article focused on characteristics of the support structure and support culture at schools where beginning teachers judged the support they received positively or negatively. The findings revealed that the principals of the schools were willing to invest in the professional development of the teachers. Although there were differences in the support structure of the schools, the main difference between the schools appeared to be their support culture. In conclusion, this study showed that in schools where teachers judged the support practice positively, support was focused on the specific urban challenges that the teachers experienced more than it was in the schools where teachers judged support negatively.